Shipping Policy

Basics

To ensure the safety and quality of our products, we ship via FedEx and UPS. If you are a local customer of Olde Colony Bakery or are traveling to town for a wedding/event, you can order online and choose local pick up at the store for free. We ship all ground orders by UPS and FedEx and recommend expedited orders by UPS. We calculate the shipping  based on your ZIP code (distance from us to you), package weight, and the current UPS and FedEx rates. We only charge you what they charge to ship, we do not add any additional fees or handling charges.

Baking and handling time

Shipping time does not include our baking and handling time. In most cases, we ship within 24 hours. However, we do not ship on the weekend and we may hold shipment if we need to bake more product for your order. We always try to make sure what we send you is as fresh as possible. So to be sure you receive your package in time, please give us 2-3 additional weekdays, in addition to shipping, to guarantee delivery. If your order is urgent, please call us. We’ll do everything we can to accommodate your request.

Shipping slow?

We do everything we can to ship your package as soon as possible. However, once FedEx or UPS pick up your package, we can’t do anything to expedite their procedures. We have had some issues with our most economical option, FedEx/USPS SmartPost and UPS/USPS SurePost. While FedEx and UPS are excellent carriers who ship packages quickly, we have found the USPS part to be slow and unreliable on shipping time estimates. If you have a time sensitive order, we recommend you pay a few dollars more and choose UPS Ground or FedEx Home Delivery.

Delays?

Sometimes weather doesn’t cooperate, we’ve all been there right? While we do everything we can to make sure the package gets to the delivery service, we can’t control what they do with the package from there. Most of the time UPS and FedEx are very upfront about any service delays, including weather. due to mother nature or other unforeseen circumstances. We apologize if service disruptions delay your package, we’ve all been in that situation before. Also, we have had times when UPS and FedEx struggle to locate an address, typically because of an unusual circumstance. We’ll work with them best we can but we also may need you to call them to help them find your correct address. Technology isn’t perfect, we all know that after using an in car directions program and it clearly has the instructions wrong!

Choosing the best shipping method

• You have a choice during check out for your shipping needs based on cost and timing. Review the pros and cons of the shipping methods below before making your decision.
• If you live on the West Coast of the United States (or Alaska/Hawaii) and need delivery by a certain date, use the FedEx or UPS website to more carefully calculate how long it will take. Our zip code is 29464.
• If you need to ship to a PO Box, please call the store to order.

FedEx/USPS or UPS SurePost

• Detailed tracking information with FedEx or UPS until they deliver the package to USPS
• Residential or business
• Cheapest option because of much slower transit
• Transit time: Typically 7-14 days in 48 contiguous states, longer for Alaska & Hawaii
• FedEx or UPS pick up the package, but it gets delivered by USPS
• Delivery days: Monday to Saturday
• Max package weight: 70 pounds

UPS Ground

• Cost effective for guaranteed home delivery
• Great option for East Coast
• Transit time: 1-5 business (M-F) days in 48 contiguous states, longer for Alaska & Hawaii
• Delivered by UPS
• Delivery days: Monday to Friday
• Max package weight: 150 pounds

FedEx Ground

• Cost effective for guaranteed business delivery
• Great option for East Coast
• Transit time: 1-5 business (M-F) days in 48 contiguous states, longer for Alaska & Hawaii
• Delivered by FedEx
• Delivery days: Monday to Friday
• Max package weight: 150 pounds

FedEx Home Delivery

• Cost effective for guaranteed home delivery
• Great option for East Coast
• Transit time: 1-5 business (M-F) days in 48 contiguous states, longer for Alaska & Hawaii.
• Delivered by FedEx
• Delivery days: Monday to Saturday
• Max package weight: 70 pounds

UPS 3 Day Select, 2nd Day Air, Next Day Air

• Expensive, but guaranteed expedited delivery
• FedEx Ground or Home Delivery does not take more than 2-3 days on the East Coast of the United States so we don’t recommend spending your money for UPS expedited
• If you live in the Charleston, SC region, we don’t recommend choosing UPS 2nd Day Air or Next Day Air as UPS is not likely to fly your package that short a distance
• Delivered by UPS
• Delivery days: Monday to Friday, sometimes Saturday
• Max package weight: 150 pounds

Local pick up at our store

• Free
• We are open Monday to Friday 10am to 2pm for order pick ups
• In December, we are open Monday to Friday 9am to 3pm, and Saturdays from 10am to 3pm
• Max package weight: unlimited 🙂
• If you cannot pick up an order during our open store hours, please call us to arrange a special pick up day and time. We’ll do our best to accommodate you!